Services

Every RACOM product supports remote management via an IP network, e.g. Internet or GSM. Hence RACOM specialists can assist you even with a concrete problem, wherever on the globe you and your device happen to be.

Pre-sale support

Within the scope of a quotation, the following services are provided free of charge:

• Consultation on customers requirements on the network (polling times, response times, timeouts etc.)
• Assistance in selection of the optimum product for specific application
• Basic design of a radio or GSM networks or microwave link

Network design

When requested, RACOM is ready to deliver the following expert services:

• Detailed design of a microwave link or narrowband data network using radio modems and/or GPRS/EDGE/UMTS routers
• On site(s) tests and measurements, using the devices planned for the network
• Full project documentation necessary for implementation
• Prepare the documents required for application for licensed frequencies (UHF/VHF radio modems, microwave links)

Implementation

In specific cases, RACOM can assist the customer with the implementation:

• Expert Installations
• Project Commissioning (Site Acceptance Testing)

After-sale support

RACOM has always been valued among its partners and customers for exceptional level of after-sale support. Technical questions of our customers are never left unanswered and remote support is normally provided free of charge (up to a reasonable extent). In addition to that, RACOM can provide wide spectrum of services upon request. These are always adjusted to customer’s needs. They range from occasional remote technical support to 24x7 dedicated help desk, from permanent monitoring of customer's network to guaranteed on-site intervention within 4 hours (on the territory of Czech republic).