RACOM is excited to announce the expansion of our technical support team, driven by the growing demand for our products and services, especially following major wins and new customers in the UK market.
RACOM always wants to be as close as possible to its customers, and that is why the new member of the team is Fred Heath from England, an expert with many years of experience in the field of radio modems and microwave technology. Fred spent 14 years at 4RF where he focused on VHF/UHF narrowband radio modems and later on cellular routers. Prior to that he gained extensive microwave radio knowledge initially working as a microwave installation and commissioning engineer, project manager and then for several microwave radio manufactures (Ceragon, Dragonwave…) in pre and post sales technical support roles.
Fred’s training at our headquarters was seamless, as his deep technical knowledge enabled him to quickly grasp the advanced features of our RipEX radio modems, M!DGE cellular routers, and RAy microwave links. He is now fully equipped to provide a full range of technical support to our customers.
Fred’s expertise enhances our team’s know-how and strengthens our ability to provide exceptional support to our global customer base.
We’re thrilled to have Fred on board and look forward to his contributions to RACOM’s projects and customer satisfaction!
