In the middle of May, RACOM’s worldwide Sales team came together at a Sales Camp near our headquarters.
The Technical Support team spent a day at the camp discussing the pivotal role they play and ways in which levels of support can be extended in both directions during the tender process, when designing and commissioning networks, in an after sales capacity and to provide training at every level to our customers.
Our R&D department used their contact time receiving input on global issues that affect the market and our customers in particular, providing information about the processes R&D follow in their development work and how our Sales team can assist that process and how RACOM initiates and manages joint research programs with different universities.
Product management provided detailed information about new products currently under development in all of our product lines and how their own research supports the design process. Based on feedback from the Sales team, valuable decisions were taken about features that must be incorporated and those that might take on a lesser priority.
No Sales camp would be complete without the opportunity to renew old acquaintances and strengthen social bonds. The Sales and Support teams spent an enjoyable afternoon navigating their way around the countryside in a puzzle hunt and the R&D football team proved too strong in their match against the Sales Managers; even with instructions from their non-playing captain, Kamila, from the sidelines.
Perhaps the most difficult challenge was to provide catering for all the delegates in attendance. This was ably covered by individual members of RACOM’s staff. Lunches were prepared by members of the department who were taking part in workshops on that day and in the evenings, Sales managers came together to produce international cuisine from around the world. This culminated in a barbecue on the last night for thirty five people.
Such was the success of the event, there are already provisional plans in place to repeat this event on a regular basis.